We take our Pop! Vinyl and other collectibles VERY seriously, and we know you do too. So rather than risk theft, damage, and other postal mishaps ALL of our shipments are handled by Auspost eParcel.
This means your delivery is packed with love and care and shipped direct to your door, trackable, insured against damage, and fast!
When can I expect my delivery?
Excellent question! There are a few variables involved, but as a rule the following guidelines apply:
– if the item is in stock at our store, we’ll ship it that day (provided you order before our courier cut-off time – around 3pm) or the next morning
– if the item isn’t at the store, but is in stock at the warehouse, allow a few more days for them to process the order
– if the item is out of stock at the warehouse we’ll contact you with some options. In most cases we can back order anything for you, but there are times where an item is “vaulted” and no more will be produced.
What happens if my delivery is damaged?
We take the condition of our deliveries VERY seriously, and aim to have them reach you in absolutely perfect condition every time. If the box that your shipment came in (the outer box, not the Pop) is damaged, tell the driver at the time and send us a photo. This helps us out a lot with our insurance and warranty claim.
We’ll make sure you get your mint condition item, even if the worst happens we’ll take care of you.
Any other questions?
Email us any time at firstname.lastname@example.org