Product Photographs and “Glams”

Sometimes our supplier provides us with incorrect or missing product shots. Other times the image provided may display a sticker. We do not guarantee stickers until such time as we have the product in our hands to personally inspect it, and if we have inspected it and can definitively confirm we will do so. Sometimes item colours and designs may differ from that on the listing. If there is no confirmation text on a product listing confirming that the item is stickered, then purchase assuming that it is NOT.

We will not under any circumstances exchange or refund items based on whether or not the item is stickered unless we have made a mistake and stated the item is stickered when it is not.

If in doubt, we urge you to contact us before purchase, as we do not offer exchanges or refunds if you order the wrong item.

Convention Exclusives

Several times per year we have special events for larger conventions (eg ECCC, SDCC, NYCC). These conventions often have exclusive collectables that are shared in small amounts with retailers around the world. During these events we strictly enforce a limit of ONE of EACH ITEM per household. If attempts are made to bypass these limits we reserve the right to cancel ALL orders to the address in question at our discretion.

We’ve recently become a target for bots that attempt to snipe convention exclusives or otherwise desirable items for resale. We have adopted a zero tolerance stance to bots.

Rest assured we know who the shipping forwarders are, and all orders can easily be identified as human or bot by the various characteristics of the transaction. If we have reason to suspect your order was made by a bot we will delete it and ban your name, IP address, and email account from our website. If this happens there will be no correspondence entered into – we love our legitimate customers and will ruthlessly protect their right to receive the best possible shopping experience possible.

Unless we specifically say otherwise on our listing ALL convention exclusives are limited to ONE PER CUSTOMER PER ORDER. Any excess purchases over and above that number will be cancelled and refunded.

No exceptions – we understand items are limited and care only about our legitimate customers getting what they want. Your reselling/flipping side hustle is not our concern.


Unlike many retailers we will not penalise a customer for cancelling a pre-order provided it is cancelled before the item is released in Australia and we have paid for stock.

However, all cancellations of in-stock items will be subject to a 10% restocking fee.


If a listing doesn’t explicitly mention that there is a sticker on there, then assume it won’t be stickered. Australia is extremely fortunate to receive most of the US exclusives, but the trade-off is that they won’t be stickered as per the US versions, because more often than not the stores in question don’t even exist in Australia. Occasionally we’ll get stock that has slipped through the cracks and has stickers, but it’s very VERY rare.

We will not under any circumstances exchange or refund items based on whether or not the item is stickered unless we have made a mistake and stated the item is stickered when it is not.

If you have any doubts or questions about the sticker on a particular item whether it’s Shared vs Convention Floor stickers, US store exclusives, or anything at all please contact us in advance of purchase. We are 100% honest and transparent in our dealings and will let you know exactly what the situation is.

Chase Policy

We believe chases are one of the best thrills in the collecting game, and as such we strictly enforce our processes to keep all chases completely random in selection. There’s no preference shown, they cannot be reserved, and they cannot be purchased for a higher price. All customers will receive the same legitimate 1 in 6 chance to receive a chase item for those figures that come with that possibility.

We also tell you if the chase has been claimed! That’s right, if you see an item that has a chase chance sitting in our Clearance Sale section of the site, that’s our signal to you that the chase is gone. Why hunt for a chase that has already been sold? If you are buying with us, we want you to know that the chance is still available to you. You won’t get that sort of service anywhere else.

Will I receive a chase if I buy two of an eligible item? Maybe! It’s certainly possible. We’ll pull the first one off the shelf, and then we’ll pull the second one off the shelf. So there’s a 1:6 chance first time, and a 1:5 chance the second time.

Will buying two of an item guarantee a chase? Absolutely not. We cannot stress this enough. The odds are the odds as we have very clearly stated.

But I really really really want the chase and don’t want to pay $60 for it at another retailer! Well you’re in luck! At Popbot we allow customers to buy 6 of an eligible item and guarantee the chase, and not only that, we do it at a deep discount where you’re paying less than the price of 5! Contact us if this is something you’d like to do for an item. As of April 2021 the current price for a Chase Box is $106.00 including shipping to Australian addresses.

Our chase policy is (in our opinion) the best one in the game, and one that guarantees a fair chance for all customers. If you don’t agree with us then PLEASE let us know how we can further improve it!

Any other questions?

Email us any time at, use the contact form at the bottom-right corner, or send us a private message via our Facebook page. All of these contact methods are monitored almost around the clock so we will do our very best to get back to you ASAP.