We take our Pop! Vinyl and other collectibles VERY seriously, and we know you do too. So rather than risk theft, damage, and other postal mishaps ALL of our shipments are handled by Auspost eParcel and we require all deliveries to be signed for unless you specifically request us to leave it at the door.
This means your delivery is packed with love and care and shipped direct to your door, trackable, insured against damage, and fast!
We have created our own custom boxes that are thicker than others on the market, and we are constantly experimenting with our box supplier in the hope of improving them even more. In the case of shipments that are too large to use our custom boxes we double-box and buffer them with newspaper. You’ll open it up and won’t believe how ridiculously protected things are 🙂
When can I expect my delivery?
Excellent question! There are a few variables involved, but as a rule the following guidelines apply:
– if the item is in stock at our store, we’ll ship it that day (provided you order in time for us to pack it and do the paperwork before our courier cut-off time – so by around 12pm) or the next morning
– if the item isn’t at the store, but is in stock at the warehouse, allow a few more days for them to process the order. Sometimes we’re forced to do this if a box is damaged and we didn’t notice it when putting it on the shelf.
– if the item is out of stock at the warehouse we’ll contact you with some options. Our stock is synced with that of the warehouse several times per week, so generally speaking you won’t find items on our site that are vaulted or discontinued unless we have physical stock on our shelves.
What happens if my delivery is damaged?
First and most important thing – don’t panic! We understand that it’s terrible to receive damaged items and we hate to see it happen, but rest assured that we stand behind our boxes and our packing skills, and we back all shipments with insurance to cover anything that happens during the transit.
We take the condition of our deliveries VERY seriously, and go to great effort and expense to have them reach you in absolutely perfect condition every time. If the box that your shipment came in (the outer box, not the Pop) is damaged, tell the driver at the time and send us a photo. This helps us out a lot with our insurance and warranty claim.
If you open up our box and the contents are damaged, again please take photos for us documenting the damage and email us right away. The sooner you get in touch, the sooner we can get the insurance claim going (to help us) and the sooner we can sort out returns and replacements (to help you).
We’ll make sure you get your mint condition item, even if the worst happens we’ll take care of you whenever possible.
Any other questions?
Email us any time at [email protected]